How to enable 2FA for KnowBe4

Install Authy

The best way to manage all your 2FA accounts is to use the Authy app. It enables you to have a single mobile app for all your 2FA accounts and you can sync them across multiple devices, even accessing them on the desktop. Install Authy on your device by searching for it in your device’s app store.

Important: If any sites prompt you to use Google Authenticator for two-factor authentication, note that you can always substitute the Authy 2FA app instead. Although they work in similar ways, Authy is more feature-rich and allows for multi-device syncing, cloud-backups, and easier account recovery should you change or lose your phone or device. Read more information on the features of Authy here.

Locate 2FA

Your two-factor authentication settings are located in your user profile.

For Non-Admin Users:

  • To enable two-factor authentication in your account, navigate to your settings by clicking on your email address in the top-right of the screen, then click on “Profile”.

For Administrators:

  • If you’re an admin on your account and want to enable 2FA in your user’s account, log in to your KnowBe4 account as shown above, but access your Profile from the Users list (Users > Users).

Click the ‘All Users’ tab. Find the user you would like to enable 2FA for.

Click the drop-down to the right of that user, and then click on Edit.

For Both Administrators & Non-Admin Users:

  • On the screen that follows, you will see a barcode. Keep this screen open on your computer as you reach for your Authy-enabled device.’

Enable 2FA

To capture the QR code, launch Authy on your device. Click ‘Add Account’ at the bottom of the screen. You’ll be prompted to hold your phone up to your computer to ‘Scan QRCode’ and capture the QR code shown on the KnowBe4 website. 

  • Alternatively, you can type in the alphanumeric code that appears under the QR code. This can be useful if the QR code is not displaying properly or if your device is having issues capturing the image.

Once the QR code is successfully captured, Authy will display your KnowBe4 numeric account key. You can rename this token as you see fit. When ready, click ‘Done.’

Finish Setup

Back on the KnowBe4 website, check that the Authy code on your device matches the code on your user profile page. If it doesn\’t, try refreshing the page.

Once the code on your profile matches the code on your device, you can click the checkbox next to “MFA Enabled.”

Click “Update Profile” to complete the setup.

Your set up is now complete. For more information, visit KnowBe4’s Knowledge Base: How do I enable 2FA on my account?


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